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Privacy Policy

At Ember Impact Solutions we are committed to protecting and respecting your personal information and being transparent about what we do with it.

This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.

Any questions regarding this policy and our privacy practices should be sent by email to emberimpactsolutions@gmail.com or in writing to:

Ember Impact Solutions
11 Cairns Road
Fulwell
Sunderland
SR5 1QW

Key points:

  • We collect personal data e.g. your name, postal and email addresses, when you give them to us as part of the enquiry process.

  • We gather information about traffic to and on our website to improve the site and for marketing purposes. We use cookies and tags on our website.

  • We provide links to other websites whose privacy practices are outside our control. You should check the privacy practices of any third-party website before disclosing any personal information.

  • If we rely on consent to process your data, you can withdraw your consent at any time.

This Privacy Policy was last updated in February 2024

What type of information is collected from you?

The personal information we collect, store and use might include:

  • your name and contact details (including postal address, email address and telephone number)

How do we obtain your personal information?

We collect information in the following ways:

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When you give it to us directly

You may give us your information as part of the enquiry process.

 

When your information is available publicly or from other external sources

We may combine information that we already have about you with information available publicly or information available from external sources.Depending on your settings or the privacy policies for social media and messaging services like Facebook, LinkedIn, WhatsApp, Instagram, YouTube, Google+ or Twitter, you might give us permission to access information from those accounts or services.

We may also obtain information about you where it is publicly available and found in places such as Companies House, Land Registry website and information that is published in articles and newspapers.

How do we store your information?

When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Your information is stored digitally on the company’s cloud hosted database located in the United Kingdom.

From time to time we may send your data to one of the company’s service providers, who may be engaged in the fulfilment of your required services. By submitting your personal data, you agree that we may share your information with these third parties in accordance with this Privacy Notice, some of which may store data outside the EU, although we will only do so in accordance with applicable law.

We will aim to ensure that your data is treated securely and in accordance with this Privacy Notice.

Security to protect your information

We employ appropriate technical and organisational security measures to protect your information from being accessed by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We also endeavour to take all reasonable steps to protect your information from external threats. However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

How long do we retain your data?

We will retain certain information in respect of financial transactions for as long as the law requires us to for tax or Audit/Accounting purposes (which may be up to 7 years after a particular financial transaction).

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The company makes all reasonable endeavours to ensure that your personal information is accurate, kept secure and retained only for as long as is necessary for the purposes for which it is collected. We therefore store your information for as long as legally required. If you advise us that you do not wish to be contacted we will amend our records accordingly albeit we will retain your information until the legal period has elapsed.

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If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO) www.ico.org.uk.

How do we use your information?

We may use your information for a number of different purposes depending on how you communicate with us, these may include:

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  • We use your personal information to give you the information, support, services, or products you ask for.

  •  We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.

  •  We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies. We use your personal information to look into, and respond to, complaints, legal claims or other issues.

  • We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help.

Keeping your information safe

We may use your information for a number of different purposes depending on how you communicate with us, these may include:

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  • We use your personal information to give you the information, support, services, or products you ask for.

  •  We use your information to gain a full understanding of your situation so we can develop and offer you the best possible personalised services.

  •  We use your information to keep a record of your relationship with us and for internal administrative purposes (such as our accounting and records), and to let you know about changes to our services or policies. We use your personal information to look into, and respond to, complaints, legal claims or other issues.

  • We use personal data to carry out statistical analysis and research in order to help us to understand how we are performing and how we can improve our services and meet the needs of people that require our help.

Keeping your information up to date

We take reasonable steps to ensure your information is accurate and up to date. We really appreciate it if you let us know when your contact details change.

Use of ‘cookies’

Like many other websites, our company website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. For example, we use cookies to store your country preference. This helps us to deliver a more personalised service when you browse our website and improves our services.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Changes to this policy

We may change our privacy policy from time to time so please check back periodically. 

This Privacy Policy was last updated February 2024

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